Returns and Exchanges

If for whatever reason you aren’t 100% happy with our hearing aids, you can return them to us for a full refund within sixty (60) days from the shipment date. It's that simple!  

At Direct Hearing we want to provide you with the best service possible and that is why we offer a full 60 day full money back guarantee. Studies show it takes your brain a few weeks to fully adjust to the new sounds you are hearing and we want to make sure you get to experience the full benefits of your new hearing aids.

However sometimes they are not the right fit for you and that is okay. All we ask if that you contact one of our experts to receive a return authorization number to send the hearing aids back. We do not cover the return shipping cost and that is non-refundable.

The refund will take up to 7 business days to post back to your card. If you have not received the refund by day 8 please check with your banking institution to verify if it is still pending. If you have any questions about the return policy please speak with one of our experts either via email at or via phone at 888-532-0786 and we will be glad to fully explain any further questions you may have.