We unbundled prices so you only pay for what you need.

About Direct Hearing

Direct Hearing was founded to give people across the United States better, more affordable hearing care options. It's long been known that internet prices for hearing devices are much lower than clinic prices. While a premium device at an average hearing clinic will cost thousands each, many times you can find that same devices for much less on the internet. Why the price difference? Clinics tend to bundle services with the cost of their hearing devices. The hearing test? Free. Three years of programming? Free. The term 'free' of course is relative. These services should really just be considered 'paid in advance'. That's why Direct Hearing was created. We decided to unbundle prices so that you only have to pay for exactly what you need.

Pair of hearing aids in a blue case on a black background

It's an exciting time for technology.

Present day hearing devices are so much more sophisticated than they were even 5 years ago. Not only that - with the advent of wireless technology, wonderful assistive devices are available for our smartphones, televisions, and practically anything with a speaker. Our Telecare philosophy at Direct Hearing allows us to be right there with you, helping you setup and adjust these devices from day one to year 10.

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We are no strangers to the hearing aids industry.

We've owned, managed and operated over 160 leading hearing aid clinics nationwide.

Before anyone spends a few thousand dollars with a company they found online, they want to know who is behind it. Reasonable. The short version: we are an authorized online retailer of prescription hearing aids, licensed hearing care providers program every device before it ships, and the people who started this company spent three decades inside the hearing industry before they sold a single device online.

Why we unbundled the price

Clinics bundle, and that is most of the explanation for why the same hearing aid costs more in an office than it does here.

When a clinic quotes a price for a pair of hearing aids, that price is rarely the devices alone. It includes the hearing test described as free. It includes three years of programming appointments also described as free. It includes the office those appointments happen in. None of that is free. It is paid in advance, folded into the price of the device, whether or not you ever use all of it.

We took it apart. You pay for the devices and the care that comes with them, and nothing else. That is why the same authorized device costs thousands less than clinics here, and it is the whole reason. It is not a different device, it is not a shorter warranty, and it is not a lesser fitting.

Who is behind Direct Hearing

Direct Hearing was founded by people with more than 30 years in the hearing aid industry, on the clinic side of it. They owned, managed and operated hearing aid clinics before they built this.

That history is the reason the company is shaped the way it is. Knowing a clinic's cost structure from the inside means knowing which parts of it a customer pays for without getting much back, and which parts carry the whole experience. The fitting and the follow-up care are the second kind, so neither one got cut.

How an order works

Choose, program, ship, fit. In that order, every time.

You send us an audiogram from any licensed hearing professional, or you take our free online hearing test. A product specialist helps you choose a model based on your hearing, your listening life and your budget. A licensed hearing care provider then programs your devices to your hearing profile in the manufacturer's own software before they ship, so they arrive ready to wear out of the box. Your first fitting happens by phone or video once they arrive, and every adjustment after that is unlimited, with no time limits and no session caps.

We are an online retailer with licensed hearing care providers. We are not a clinic. We do not perform in-person evaluations or diagnostic testing, and when somebody needs those, we say so and point them toward a local provider rather than selling around it.

What comes with every order

The same four things, whichever model you choose.

A 60-day risk-free trial. Wear them at home for 60 days, and if they are not right for you, return them for a full refund with no restocking fees.

A 4-year manufacturer warranty on prescription models, starting the day your devices are delivered.

3-year loss and damage coverage on most models, with a $495 per unit deductible if you need to use it.

Unlimited remote adjustments for the life of your devices, run by a licensed hearing care provider.

The Sennheiser All-Day Clear is the exception. As an over-the-counter device it carries a 1-year manufacturer warranty and 1-year loss and damage coverage, consistent with the OTC standard.

Where we sit in the market

Between two options that each ask you to give something up.

Traditional clinics give you licensed professionals, authorized devices and valid warranties, at a high price and on their schedule. Bare-bones online sellers give you a low number and little else, often unauthorized, with the warranty void before the package arrives. We sit between them: licensed professionals who program and fit after the sale, authorized retailer status, remote convenience and significant savings. Clinics are the right answer for people who want hands-on care, and we say so when that is the situation.

Talk to a product specialist

Direct Hearing is an authorized online retailer for Phonak, Starkey, ReSound, Signia, Widex, Oticon and Sennheiser. Every device is genuine, manufacturer-sealed and ships with the full manufacturer warranty, and we have over 1000 5 star reviews from customers who bought exactly this way.

Talk to one of our hearing specialists. We will help you find the right hearing aid for your hearing and your life. Call (855) 621-6864, or contact us and we will get back to you. Our sales team typically responds within an hour during business hours.

Common questions

Why buy hearing aids online instead of locally?

Because the device and the fitting are the same, and the price is not. You get the same authorized devices, programmed by a licensed hearing care provider in the manufacturer's own software, without paying for an office you sit in twice a year. What you give up is in-person care, which matters to some people and not to others. If it matters to you, a local clinic is the better choice and we will tell you so.

How do I know which hearing aid is right for me?

Talk to a product specialist before you order. They will walk through the models we carry, what each technology tier is built for, and which one fits how you actually spend your day. You can also browse hearing aids and come to us with a shortlist.

What support do I get after I buy?

A licensed hearing care provider handles your first fitting and every adjustment after it, by phone or video, for the life of your devices. There is no session cap and no window that closes. If a device needs repair or replacement, we coordinate the manufacturer claim and the shipping rather than handing you a phone number.

Do you offer a best price guarantee?

No. We post one price for everyone instead of matching offers case by case. What the price includes is on our price promise page.

Do I need an audiogram before I order?

You need an audiogram from a licensed hearing professional or our free online hearing test. You can upload your audiogram through our site, email it or fax it. California customers submit an audiogram from a licensed hearing professional, because the online test does not take its place there.

 

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