Frequently Asked Questions About Hearing Aids

Remotely, by phone or video, with your licensed hearing care provider. Your provider works in the manufacturer's own fitting software and connects to your hearing aids from a distance. That means settings can change wherever you are. Adjustments are unlimited for the life of the device, with no time limits and no session caps. Call our service team to book one.

We do ship internationally. International shipping fees will apply.

60 days, backed by a 100% money-back guarantee. Wear them at home, at work and out to dinner. If they are not right for you, return them for a full refund, with no restocking fees.

Upload your audiogram on our site, email it to help@directhearing.com, or fax it to 855-404-4327. Any licensed hearing professional's audiogram works. No audiogram yet? Take our free online hearing test instead. California is the exception. There, you need an audiogram from a licensed hearing professional.

Yes. Promotional financing is available through CareCredit for qualifying customers, with no interest if you pay the promotional balance in full within 12 months.*

CareCredit is a health and wellness credit card, so you can put it toward the part of the cost your plan does not cover. Talk to one of our hearing specialists or ask us in chat and we will walk you through it.

*No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. Subject to credit approval.

We don't bill insurance directly. Original Medicare doesn't cover hearing aids, and we're not able to bill Medicaid. If your private plan includes an out-of-network hearing benefit, we'll provide the invoice and fitting record you need to submit for reimbursement. HSA and FSA funds are accepted, and CareCredit financing is available. See the financing question above for the terms.

Allow 5 to 7 business days. Our licensed hearing care providers program your hearing aids to your hearing profile before they ship, so they arrive ready to wear.

Our service team. Call, chat or email them. They work out whether the fix is a remote setting change or a repair. If the hearing aid needs a repair, you ship it to us. Prescription models carry a 4-year manufacturer warranty from the delivery date.

Talk to our service team first, by phone, chat or email. Once they have heard what is not working, they send you a return label. Hearing aids must arrive back with us inside the trial window, undamaged and with all chargers, cables and manuals. Light wear from your trial is fine. Accessories have 15 days from delivery and must come back new in the original packaging.

No. The price on the product page covers the hearing aids, programming before they ship, your remote fitting and unlimited remote adjustments for the life of the device. Service appointments come included.

You get the same authorized brands and the same professional programming for thousands less than clinics. Clinics offer licensed care in person, at a higher cost. Bare-bones online sellers cost less, but they often skip professional support and sell unauthorized devices with voided warranties. We sit between the two: licensed hearing care providers program and fit every device remotely, and the full manufacturer warranty comes with it. Our team brings more than 30 years in the hearing aid industry to every order.

Talk to us. Once the 4-year manufacturer warranty is up, our service team looks at what is wrong with your hearing aid and walks you through your options.

Call either number in the banner at the top of any page, start a chat, or email help@directhearing.com. Our sales team typically responds within an hour during business hours.