Customer Service Center

We're here to help

Phone: 888-532-0786
Hours: Monday-Friday 9am-7pm EST

Price Guarantee

At Direct Hearing, we believe hearing aids should be affordable and most importantly accessible to people who once thought getting hearing devices was impossible. We provide the best prices on hearing aids from the best manufacturers like Phonak, Siemens, Widex, and ReSound.

We do our best to insure our hearing aids are the lowest prices on the internet however if you do find another company selling the same hearing aid at a lower price all you need to do is send us a copy of the offer from them and we will beat it. Our best price guarantee is a promise to you that when you purchase your hearing aids from Direct Hearing you can rest assured you are receiving the best price and the service guaranteed!

Where do I have my hearing aids reprogrammed or adjusted? +

Hearing aids have evolved to allow for remote programming meaning adjustments can be made from anywhere in the world. Ask one of our representatives to get more information. You may also take your hearing aids to any local office and have them adjusted.

Is international shipping available? +

We do ship internationally. International shipping fees will apply

How long can I try out my new hearing aids? +

We offer a 60 day return policy as well as a 100% money back guarantee.

How do I submit my hearing test? +

You can submit the hearing test directly on our website. you can also send your hearing test to ( or fax a copy of the audiogram to 855-404-4327

Can I finance my hearing aids? +

We offer financing through multiple lenders. Please contact one of our representatives to find out more about current offers available.

How long does it take for my hearing aids to arrive? +

Please allow 5-7 business days for your hearing aids to arrive.

Where do I go for warranty services? +

Reach out to one of our representatives and they will guide you through the warranty process.

Are there any hidden fees I should know about? +

The price you see is the price you pay! There is no tax on medical equipment and we do not have any hidden fees.

Why should I buy online versus locally? +

Newer hearing aid technologies mean less aftercare adjustment is needed in order for the hearing aids to work to the best of their ability. When you buy online you are getting over 30 years of industry expertise and will save thousands compared to buying locally.

I have further questions, what is the best way to get a hold of a representative? +

You can reach a representative Monday through Friday from 9 AM to 5 PM Eastern time. If you need a representative after hours please contact us via email, fax, or the contact form on our website and a representative will respond to you as soon as possible.

Financing Overview

At Direct Hearing not only do have the lowest prices for hearing aids we also offer financing thought multiple vendors! We partner with CareCredit and PayPal to give you multiple ways of saving over the long term. Each financing option is subject to credit approval.Terms and conditions will apply speak to a agent to find out more information on how we can save you thousands off your new pair of hearing aids.

About CareCredit

  • CareCredit is different from a regular credit card.
  • Use it to pay for out-of-pocket expenses not covered by medical insurance, and special financing options are available that you may not be able to get with other cards.
  • Pay for health, and wellness care at over 200,000 enrolled providers across the nation. Once you've applied, you can use it again and again at any location that accepts CareCredit.

About Paypal Credit

  • PayPal Credit is a reusable credit line available on purchases at millions of stores that accept PayPal. Plus, it comes with the same security and flexibility you trust from PayPal.
  • If approved, we start you off with a minimum credit line of at least $250.
  • No interest will be charged on the purchase if you pay it off in full within 6 months. If you do not, interest will be charged on the purchase from the purchase date at the Purchase APR applicable to your account.

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