Customer Service Center

We're here to help

Phone: 217-803-4059
Email:help@directhearing.com
Hours: Monday-Friday 9am-7pm EST


Price Guarantee

At Direct Hearing, we believe hearing aids should be affordable and most importantly accessible to people who once thought getting hearing devices was impossible. We provide the best prices on hearing aids from the best manufacturers like Phonak, Starkey, Oticon, Signia, Widex, and ReSound.

We do our best to insure our hearing aids are the lowest prices on the internet however if you do find another company selling the same hearing aid at a lower price all you need to do is send us a copy of the offer from them and we will beat it. Our best price guarantee is a promise to you that when you purchase your hearing aids from Direct Hearing you can rest assured you are receiving the best price and the service guaranteed!

Where do I have my hearing aids reprogrammed or adjusted? +

Hearing aids have evolved to allow for remote programming meaning adjustments can be made from anywhere in the world. Call us at (855) 731-1975 to schedule an appointment.

Is international shipping available? +

We do ship internationally. International shipping fees will apply.

How long can I try out my new hearing aids? +

We offer a 45 day return policy as well as a 100% money back guarantee.

How do I submit my hearing test? +

You can submit the hearing test directly on our website. You can also email your hearing test to (help@directhearing.com) or fax a copy of your audiogram to 855-404-4327.

Can I finance my hearing aids? +

We offer financing through multiple lenders. Please call us at (855) 970-8186 to find out more about current offers available.

How long does it take for my hearing aids to arrive? +

Since we our licensed providers program your hearing aids before shipping, please allow 5-7 business days for your hearing aids to arrive.

Where do I go for warranty services? +

Reach out to our service team at (855) 731-1975 and they will guide you through the warranty process.

Are there any hidden fees I should know about? +

The price you see is the price you pay! There is no tax on medical equipment and we do not have any hidden fees. Your service appointments are included in the price.

Why should I buy online versus locally? +

Newer hearing aid technologies mean less aftercare adjustment is needed in order for the hearing aids to work to the best of their ability. When you buy online you are getting over 30 years of industry expertise and will save thousands compared to buying locally.

I have further questions, what is the best way to get a hold of a representative? +

Please call our service line at (855) 731-1975 or our sales line at (855) 970-8186 if you have more questions. We'd love to talk to you!

Financing Overview

At Direct Hearing not only do have the lowest prices for hearing aids we also offer financing thought multiple vendors! We partner with CareCredit to give you multiple ways of saving over the long term. Each financing option is subject to credit approval. Terms and conditions will apply speak to a agent to find out more information on how we can save you thousands off your new pair of hearing aids.



About CareCredit

  • CareCredit is different from a regular credit card.
  • Use it to pay for out-of-pocket expenses not covered by medical insurance, and special financing options are available that you may not be able to get with other cards.
  • Pay for health, and wellness care at over 200,000 enrolled providers across the nation. Once you've applied, you can use it again and again at any location that accepts CareCredit.



Explore CareCredit