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TL;DR: The myPhonak app is the control center for every current Phonak hearing aid, but the experience is not identical across models. The Sphere Infinio Ultra unlocks the most advanced features including health tracking and tap control. The Infinio Ultra R shares the same app platform with full AutoSense OS 6.0 integration. Lumity users get a highly capable app experience on AutoSense OS 5.0. All three models support our remote fitting and unlimited adjustment service through the myPhonak telehealth platform. Take our free online hearing test to get started.
If you have ever wished your hearing aids came with a remote control, it is exactly that. Volume adjustments, program switching, sound customization, health tracking, and direct access to our remote fitting service. All from the same app, on any current Phonak device.
What most guides miss is that the app experience is not identical across every Phonak model. The features available to you depend on which hearing aids you own. Knowing those differences matters both when choosing a model and when getting the most out of the device you already have. We fit the full current Phonak lineup remotely every day using the myPhonak telehealth platform, which means we have a clear view of how the app performs across all three models in real-world use.
For a broader overview of the current Phonak lineup and how the models compare, our Phonak hearing aid innovations guide covers all three in detail.
Before getting into model-specific differences, it helps to understand what the app does regardless of which Phonak hearing aids you own.
The app connects to Phonak hearing aids via Bluetooth and gives you direct control over several core functions:
That last point is the one worth highlighting specifically. Research published via PMC confirms that remote hearing aid care produces similar outcomes and patient satisfaction compared to in-person care. This is how we deliver that care to every Phonak user we work with: same manufacturer software, same programming parameters, and same licensed professionals, all conducted remotely.
The Sphere Infinio Ultra is Phonak's current flagship and runs the most complete version of the myPhonak experience. Its dual-chip DEEPSONIC and ERA architecture gives the app more to work with, and several features are exclusive to or enhanced on this platform.
The Sphere Infinio Ultra's Spheric Speech Clarity mode activates automatically in loud environments, but the app lets you see when it is active and fine-tune the intensity of the noise separation. Most users find the automatic activation is well-calibrated, but the app gives you transparency into what the hearing aids are doing and the ability to adjust if a specific environment calls for it.
The Sphere Infinio Ultra supports double-tap gesture control directly on the hearing aid. This feature lets you configure what the tap does, including answering and ending calls, toggling streaming, or activating your device's voice assistant. This customization lives in the app and can be changed at any time without a fitting appointment.
The Sphere Infinio Ultra I90 includes a motion sensor that tracks steps, activity levels, and wearing time. All of this data lives in the health dashboard. Users can set activity goals, review daily trends, and share data with our team if it is relevant to a fitting adjustment. Tracking runs passively in the background without any action from the user.
The app provides a real-time view of which AutoSense OS 6.0 environment mode is currently active, such as quiet, speech in noise, music, and outdoor. For new users, this visibility helps build understanding and confidence. For experienced users, it provides context when making manual adjustments.
Our licensed hearing care providers connect directly to the Sphere Infinio Ultra's programming interface through the telehealth platform. Adjustments to gain, frequency response, noise reduction, and Spheric Speech Clarity can all be made remotely during a scheduled session. Changes apply instantly and the user hears the difference in real time during the call.
The Infinio Ultra R shares the same app platform as the Sphere Infinio Ultra and delivers a nearly identical experience. The primary differences are the absence of the DEEPSONIC chip's Spheric Speech Clarity layer and slightly different health tracking.
The Infinio Ultra R runs AutoSense OS 6.0 and the app reflects that fully. Volume control, program switching, sound customization, battery monitoring, Find My Hearing Aid, and the AutoSense OS 6.0 environment transparency view are all present. Tap control is supported with the same customization options. Remote fitting works identically to the Sphere platform.
The Infinio Ultra R does not display Spheric Speech Clarity controls because it does not use the DEEPSONIC chip. The AI processing on the ERA chip is managed automatically by AutoSense OS 6.0 rather than through a dedicated control layer. In practice, most users do not notice this distinction. The app experience remains complete and capable.
Health tracking on the Infinio Ultra R is available through the app but with basic activity data rather than the full motion sensor dataset of the Sphere I90. Wearing time and connectivity data are tracked. Step counting depends on the specific receiver configuration.
For the majority of app features, the Infinio Ultra R and Sphere Infinio Ultra are functionally equivalent. If your primary use case is volume adjustment, program switching, remote care access, and tap control configuration, the Infinio Ultra R delivers the full experience. The gaps are narrow and specific.
The Audeo Lumity L90 runs AutoSense OS 5.0 and uses the same app, but the features available reflect the previous generation platform. Still genuinely useful, the Lumity app experience is simply more focused on core fundamentals than the Infinio series.
Volume control, program switching, the three-band equalizer, battery monitoring, and Find My Hearing Aid all work on the Lumity. These are the features most users interact with daily and they work well. The Lumity L90 also supports tap control, which can be configured through the app. Remote fitting is fully supported on the Lumity through the same telehealth platform.
The app on the Lumity shows AutoSense OS 5.0 environment detection, covering a solid range of acoustic scenarios including speech in noise, music, comfort, and outdoor settings. The environment transparency view is present, though the range of automatically detected environments is somewhat narrower than OS 6.0 on the Infinio series.
The Lumity does not include the Spheric Speech Clarity layer, the full motion sensor health dataset, or the expanded AutoSense OS 6.0 environment range. Health tracking is present but covers wearing time and basic activity rather than the full Sphere I90 dataset. Remote fitting works identically on the Lumity to the Infinio series. Users receive exactly the same professional care experience.
| Feature | Sphere Infinio Ultra I90 | Infinio Ultra R I90 | Lumity L90 |
|---|---|---|---|
| Volume and EQ Control | ✅ | ✅ | ✅ |
| Program Switching | ✅ | ✅ | ✅ |
| Battery Monitoring | ✅ | ✅ | ✅ |
| Find My Hearing Aid | ✅ | ✅ | ✅ |
| AutoSense Transparency | OS 6.0 full | OS 6.0 full | OS 5.0 |
| Tap Control Config | ✅ | ✅ | ✅ (L90 only) |
| Spheric Speech Clarity Controls | ✅ | ❌ | ❌ |
| Full Health and Activity Tracking | ✅ (I90) | Basic | Basic |
| Remote Fitting via Telehealth | ✅ | ✅ | ✅ |
This is worth explaining, because it is central to what we do differently from both traditional clinics and bare-bones online sellers.
Traditional clinics charge thousands more for the same Phonak devices, require multiple in-person appointments, and often limit ongoing adjustments after your initial fitting. We provide licensed hearing care providers, the same manufacturer programming software clinics use, unlimited remote adjustments, and significant cost savings, all without leaving your home. Bare-bones online sellers ship pre-configured devices with no professional involvement, no licensed fitting, and minimal ongoing support.
Here is what the remote fitting process looks like in practice:
Every Phonak device we sell comes with a 60-day risk-free trial. If the device or the experience is not right for you, you can return it.
Regardless of which Phonak model you own, a few practices consistently improve the experience:
It is compatible with iPhone (iOS 15.3 or later) and Android devices with Bluetooth 4.2 or higher. For the Infinio series with Bluetooth 5.3 and LE Audio, a compatible Android device with LE Audio support delivers the full hands-free experience. The Lumity is compatible with both iOS and Android for app control, though some Android hands-free calling features vary by device.
Many app features work locally via Bluetooth without a data connection, including volume control, program switching, and EQ adjustment. The remote fitting telehealth feature requires an internet connection, as does the Find My Hearing Aid map functionality.
Our licensed hearing care providers initiate a remote session through the telehealth platform. Once connected, they can view and adjust your hearing aid programming in real time. You provide feedback on how adjustments sound and changes apply instantly. Sessions typically run 20 to 30 minutes and can be scheduled at a time that works for you.
Core functionality is the same on both platforms. On iOS, hands-free calling and audio streaming work seamlessly with all current Phonak models. On Android, the Infinio series with Bluetooth 5.3 delivers full hands-free calling on compatible devices. The Lumity's Bluetooth 4.2 supports Android hands-free calling on compatible devices, though performance varies more across Android hardware than on iOS.
Yes. The Sphere Infinio Ultra, Infinio Ultra R, and Lumity L90 all support tap control directly on the hearing aids for basic functions including call management and streaming control. The app provides significantly more control and customization, but it is not required for basic hearing aid function.
Genuinely useful as it is, this app reaches its full potential only when your hearing aids are professionally programmed to your specific hearing profile in the first place. An app that gives you control over a suboptimally fitted device still leaves performance on the table.
That is exactly why remote professional fitting matters, and it is what we provide with every Phonak device we sell. Our licensed hearing care providers use the same telehealth platform to deliver the same professional care you would receive at a traditional clinic, at a fraction of the cost and without leaving your home.
Reach out to our hearing care experts and we will help you choose the right Phonak model, fit it precisely, and show you how to get everything it has to offer.
