Signia Silk Charge&Go 7IX (Pair)

Daniela

Thanks for taking the time to share your feedback on the Signia Silk Charge&Go 7IX. I can definitely understand how frustrating it would be to have your husband's appointment cancelled due to an unexpected situation, and then not hear back about rescheduling.

It sounds like you're dealing with some challenges getting everything set up properly, and I'd really like to help get this sorted out for you. Not having someone reach out to reschedule after cancelling last Friday doesn't sound like the experience we want you to have.

I'd recommend reaching out to our customer service team directly so we can make sure your husband gets rescheduled for his appointment as soon as possible. They'll be able to work with you to find a time that works well and get him set up so he can address those concerns about the sound levels he's experiencing with his hearing aids.

Feel free to let us know if there's anything else we can help with in the meantime.

Jack

Thanks for taking the time to share your feedback on the Signia Silk Charge&Go 7IX. I'm glad to hear you're liking the hearing aids themselves so far.

I can definitely understand how frustrating that would be to receive those file download instructions just 15 minutes before your fitting appointment, especially when you ran into issues getting one of the files to download on your Windows computer. That's not the kind of experience we want you to have when you're getting started with your new hearing aids.

I'd really like to help get this sorted out for you. It sounds like there may have been some miscommunication around the timing and requirements for that first fitting, and I want to make sure we can work through this so your next appointment goes more smoothly.

I'd recommend reaching out to our customer service team directly so we can explore what happened with those files and get you set up properly for your adjustment. They'll be able to walk through the process with you and make sure everything is working the way it should.

Feel free to give us a call or reach out to your provider, and we'll do our best to get this taken care of for you.

Thank you for sharing your detailed experience with the Signia Silk Charge&Go 7IX, Fred. We're glad to hear that the right hearing aid is working well for you and that you appreciate the smaller, more discreet design of these devices.

However, we're concerned about the persistent feedback issues you're experiencing with the left hearing aid. This shouldn't be happening regardless of which tip you're using, and we understand how frustrating it must be to only get half the benefit from your hearing aids. Additionally, the charging case positioning shouldn't be giving you trouble — these are both issues that can significantly impact your daily experience.

Since the right side is performing well, this suggests the left device may need individual attention or adjustment. These kinds of fitting and feedback issues are often resolvable with the right troubleshooting or device modifications.

We appreciate your honest feedback about both what's working and what isn't. Your experience helps us understand when our patients need additional support to get the full benefit from their hearing aids.