Starkey Edge AI 24

Thank you for sharing your feedback about the Starkey Edge AI 24, Pattie. We're thrilled to hear that you're loving the hearing aids themselves — crystal clear sound and a great fit is exactly what we want you to experience with these devices.

We really appreciate you being honest about your experience with our communication. We understand how frustrating it can be when you're trying to reach out and not getting the responsiveness you deserve, whether through email or phone. That's something we take seriously, and your feedback about this is really important to us. We'll use this to help us improve how we're supporting our customers.

Thank you for taking the time to share both what's working well and where we need to do better. We're grateful you gave us the opportunity to work with you, and we hope we can earn back your confidence in our service going forward.

Thank you for sharing your experience with the Starkey Edge AI 24, Chris. We're glad you're giving these devices the time they need to settle in — the adjustment period is so important for finding those optimal settings that work best for your hearing needs.

We completely understand that clarity and noise reduction are key factors in your hearing aid performance, especially when comparing to your previous Starkey Livio. Those are exactly the kinds of details that matter most in your daily experience, and we're pleased you have that appointment scheduled with Cynthia on 7/30 to work through these questions together. She'll be able to dive deeper into your specific concerns and make sure we're getting the most out of these devices for you.

Your willingness to work through the adjustment process and explore what the Edge AI 24 can offer is really appreciated. We're hopeful that with some fine-tuning, these hearing aids will deliver the performance you're looking for. Thank you for taking the time to share your feedback — it helps us understand what matters most to our customers as they transition to new devices.